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Chatbot Setting Tutorial
Complete Tutorial Version
Chatbot Tutorial – Quick Complete Version
Reference:
- Compress Images Free Website: Click Here
- Create WhatsApp Link: Click Here
Key Functions - Messenger Replies
2.1 Creating Reply Flow (Bot Flow Builder)
Reference:
- Compress Images Free Website: Click Here
- Create WhatsApp Link: Click Here
2.3 First-Time Messenger Replies (Get Started)
Attention:
If you clicked on the ‘Get Started Template’ in the Action Button Settings, it did not directly link to the Bot Flow Builder:
- Please first go to the Bot Flow Builder to create a flow https://prnt.sc/Y6NT94sVIO92
- Go back to Action Button Setting > Get Started Template, then select > Text With Button > Choose the Postback reply combination set in the Flow Builder https://prnt.sc/I3OGuu2EqKqm
2.3.1 Welcome Message Part 2 (Ice Breakers)
Note:
If you use the Ice Breaker, the ‘Published post send message’ button set in Inbox > Automation > Frequently asked questions will be overwritten
Comment Growth Tools - Post Comments' Replies
Forms/Data Collection
4.1 Webform Builder
Note:
Prior to creating the form:
- Navigate to the “Whitelisted Domains” section within Bot Manager and add the following URL to the whitelist: https://closingpilotapp.com/
Form limitations:
- Currently, Facebook does not support direct linking of posts to Messenger auto-replies with forms or user input (i.e., setting a form in the first Private Message Reply directly linked within Comment Auto Reply).
- Therefore, if you wish to set up “Form” or “User Input”, you must first set up a normal Text With a Button as the first Private Reply, and then link to the Form or User Input with the first button. The form can be configured at any point following the initial button.
4.2 User Input
Note:
If you want to collect user information, we recommend selecting the “Form” from the previous video to set it up. This is because the “User Input” feature has certain limitations:
- During the User Input reply process, if users don’t follow the flow exactly and provide an answer, there might be an “wrong format” error. This issue does not occur with Forms. If users enter something unrelated or off-topic in the User Input, the system treats it as an answer. Using Forms, users are less likely to input irrelevant content beneath a question.
- A user can only collect one set of user input data. If a user fills out the form twice, the data from the first entry will be overwritten by the second. Using Forms, you can collect data regardless of how many times users input information.
Broadcast / Follow Up
5.1 Messenger Broadcast Understanding
Reference:
Currently, it is recommended to use:
Recurring Notification Broadcast: Click Here
Official WhatsApp Community Notification: Click Here
Other Facebook broadcast methods are currently not recommended:
- One-Time Notification Broadcast Click Here
- Subscriber Broadcast Click Here
6.2 Instagram Bot Reply
Note:
Only one Text + Quick Reply button can be placed in the first-level reply. There are no limitations from the second-level reply onwards.
Images: If the image is too large to upload, you can visit the following website to compress its size. Upload and compress the picture there, then download it: https://www.iloveimg.com/compress-image
